Everybody in the support side of the hosting industry is pretty tired of users reporting email related problems. In nearly every case, the end user is doing something stupid and assuming the hosting company’s servers are to blame, so they call the hosting company for help. The most common email related issue is when a customer forgets to renew his domain name and then the registrar shuts off the domain name. The user never notices their website is down, even though if they checked it they would see that it has a big message from the registrar on the top of the page. The user just assumes the hosting company’s email server is down and gives them a call. If the user would take a minute and check their site in a browser, they would already know what was wrong and how to fix it themselves.
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